Terms of Service

Stone Roam
Website: stoneroam.com
Support email: contact@stoneroam.com
Markets served: United States and Canada
Currency: USD and CAD

1. Overview

These Terms of Service govern your use of the Stone Roam website, stoneroam.com, and purchases made through the website.

By accessing the website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

If you do not agree with these terms, please do not use the website or place an order.

2. Store information

The website operates under the brand name Stone Roam.

The website address is stoneroam.com.

Customer support is available at contact@stoneroam.com.

Charges associated with purchases may appear on a customer's payment statement under the descriptor Stone.

3. Products

Stone Roam offers products for sale through its online store.

Product descriptions, images, specifications, availability, and pricing may be changed or corrected from time to time.

Stone Roam does not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or free from error.

Where an error materially affects an order, Stone Roam may contact the customer regarding the applicable order.

4. Orders

When you place an order through stoneroam.com, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that Stone Roam has accepted every aspect of the order where applicable law permits further verification.

Stone Roam may cancel or decline an order where there is a legitimate reason, including suspected fraud, payment issues, inventory or fulfillment problems, pricing or listing errors, or circumstances required by applicable law.

If Stone Roam cancels an order after payment has been received, the applicable payment amount will be refunded.

5. Pricing and currency

Products may be displayed and charged in USD or CAD depending on the applicable store experience and transaction.

The amount actually charged may depend on the currency selected, applicable taxes, payment processing, and the customer's financial institution.

Customers are responsible for reviewing the total amount displayed before completing an order.

6. Payment

Payment must be successfully authorized before an order can be processed.

Stone Roam may use third-party payment processors to process transactions.

Stone Roam does not control the independent terms, policies, or practices of third-party payment processors.

7. Shipping and fulfillment

Orders are generally processed within 1 to 5 business days.

After shipment, the estimated delivery period is 7 to 12 business days.

Products are shipped directly from China by third-party fulfillment suppliers.

An order containing multiple products may arrive in separate packages and at different times.

Shipping estimates are estimates rather than guaranteed delivery dates, except where applicable law requires otherwise.

For additional information, customers should review the Stone Roam Shipping Policy.

8. Customs, duties, and import charges

Orders shipped internationally may be subject to customs duties, import taxes, brokerage charges, or other governmental fees.

Unless applicable law requires otherwise, any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country or authorities are the responsibility of the customer.

Stone Roam does not control customs processing times or decisions made by customs authorities.

9. Refunds

Refund requests are governed by the Stone Roam Return and Refund Policy.

Refund requests must be submitted within 30 days from the date of delivery, subject to applicable law and the conditions of the Return and Refund Policy.

Where a refund is approved, Stone Roam does not ordinarily require the physical return of the product.

10. Intellectual property

Unless otherwise stated, the content of stoneroam.com, including text, graphics, logos, images, page layouts, designs, and other materials, is owned by or licensed to Stone Roam and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate authorization.

11. Prohibited use

You may not use the website:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property or privacy rights

• To interfere with website security or operation

• To introduce malicious code

• To attempt unauthorized access

• To engage in fraudulent transactions

• To collect information from the website through unauthorized automated means

Stone Roam may restrict or terminate access where permitted by applicable law.

12. Third-party services

The website may use third-party services for payment processing, analytics, advertising, email marketing, fulfillment, shipping, hosting, and other business functions.

Third-party services may have their own terms and privacy policies.

13. Disclaimer

To the maximum extent permitted by applicable law, Stone Roam does not make warranties beyond those expressly required by applicable law or expressly provided in writing.

Nothing in these Terms excludes or limits consumer rights, statutory warranties, or remedies that cannot legally be excluded or limited.

14. Limitation of liability

To the maximum extent permitted by applicable law, Stone Roam will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

This provision does not apply to the extent that applicable law prohibits such an obligation.

16. Changes to these Terms

Stone Roam may update these Terms of Service from time to time.

The updated terms will become applicable when posted on stoneroam.com, subject to applicable law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

18. Governing law and consumer rights

These Terms are subject to applicable law.

Nothing in these Terms is intended to deprive consumers in the United States or Canada of mandatory rights or protections provided by applicable federal, state, provincial, or territorial law.

Where mandatory consumer law applies differently from these Terms, the mandatory law will prevail to the extent required.

19. Contact

Stone Roam
Website: stoneroam.com
Email: contact@stoneroam.com