Privacy Policy

Stone Roam
Website: stoneroam.com
Support email: contact@stoneroam.com
Markets served: United States and Canada

1. Overview

Stone Roam respects the privacy of individuals who visit stoneroam.com, purchase products, communicate with Stone Roam, or otherwise interact with the store.

This Privacy Policy explains what personal information Stone Roam may collect, how that information may be used, when it may be disclosed, how it may be protected, and the choices and rights available to customers.

Stone Roam may process information in connection with orders placed in the United States and Canada and may use service providers located in other countries, including service providers involved in fulfillment and technology services.

2. Information we collect

Depending on how you interact with Stone Roam, we may collect:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number, where provided

• Order details

• Product and transaction information

• Payment-related information necessary to process transactions

• Device information

• IP address

• Browser type

• Operating system

• Pages visited

• Referring URLs

• Website interaction information

• Information provided when contacting customer support

• Marketing preferences

• Information contained in communications with Stone Roam

Stone Roam does not need to receive or store your complete payment card number when payment processing is handled by a third-party payment processor.

3. How we use personal information

Personal information may be used to:

• Process and fulfill orders

• Provide shipping and delivery services

• Communicate about orders

• Respond to customer inquiries

• Process refunds and other transactions

• Prevent fraud and unauthorized activity

• Maintain website security

• Improve website functionality

• Analyze website usage

• Measure advertising performance

• Deliver relevant advertising

• Send marketing communications where permitted

• Maintain business and transaction records

• Comply with applicable legal obligations

• Establish, exercise, or defend legal claims

• Protect the rights, property, and security of Stone Roam, customers, and others

4. Payment processing

Payments may be processed by third-party payment providers. Payment providers may collect and process payment information according to their own privacy policies and applicable law.

Stone Roam does not control the privacy practices of independent payment processors.

5. Order fulfillment and service providers

Stone Roam may provide necessary customer and order information to third-party service providers that assist with order fulfillment, shipping, customer support, payment processing, website operation, analytics, advertising, and other business functions.

Products sold through Stone Roam may be shipped directly from China by a third-party supplier. Information necessary to fulfill and ship an order may therefore be transferred to the relevant fulfillment or shipping provider.

Such disclosures are limited to information reasonably necessary for the applicable business purpose.

6. Cookies and tracking technologies

Stone Roam uses cookies, pixels, tags, analytics technologies, and similar technologies to operate and understand the website and to measure advertising and marketing performance.

Meta Pixel

Meta Pixel may be used to measure advertising performance, understand actions taken on the website, build advertising audiences, and support advertising measurement.

Customers may limit tracking through available browser controls and applicable device settings. Where available, customers may also use the privacy and advertising controls provided by Meta.

Google Analytics 4

Google Analytics 4 may be used to understand website traffic, visitor behavior, pages viewed, and general website performance.

Customers may restrict cookies through browser settings and other available privacy controls.

TikTok Pixel

TikTok Pixel may be used to measure advertising performance, understand website activity associated with advertising, and support advertising measurement.

Customers may restrict cookies and similar technologies through browser and device settings and available TikTok privacy controls.

Klaviyo

Klaviyo may be used to manage email communications, measure email engagement, and provide marketing communications.

Customers may unsubscribe from marketing emails by using the unsubscribe mechanism contained in applicable marketing communications.

Cookie controls

Customers can generally control or delete cookies through their browser settings. Depending on the browser and device, customers may also be able to block certain cookies, receive warnings before cookies are stored, or delete stored cookies.

Disabling certain cookies may affect website functionality.

7. Legal bases and purposes where applicable

Where a privacy law requires a specific legal basis for processing, Stone Roam may process information when necessary to perform a contract, comply with legal obligations, protect legitimate business interests where legally permitted, obtain consent where required, or otherwise as permitted by applicable law.

8. California privacy rights

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Stone Roam and a California resident, applicable California privacy rights may include rights concerning access to personal information, deletion, correction, and information about the collection, use, disclosure, or sale or sharing of personal information, subject to applicable exceptions and limitations.

California residents may submit a privacy request by contacting:

contact@stoneroam.com

Stone Roam will verify requests as required by applicable law before completing certain requests.

Stone Roam will not discriminate against a consumer for exercising rights provided by applicable California privacy law.

9. Canadian privacy rights

For customers in Canada, Stone Roam handles personal information in accordance with applicable Canadian privacy requirements.

Where applicable, this includes the principles and requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable substantially similar provincial privacy legislation.

Depending on the applicable law, individuals may have rights concerning access to personal information, correction of inaccurate information, consent, and questions or complaints concerning the handling of personal information.

Requests may be submitted to:

contact@stoneroam.com

Stone Roam may need to verify the identity of the requester before providing access to or changing personal information.

10. Marketing communications

Customers may receive promotional emails where permitted by applicable law.

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email or by contacting contact@stoneroam.com.

Transactional communications, such as order confirmations, shipping notices, security notices, and customer service communications, may continue where necessary to provide requested services or comply with legal obligations.

11. Data retention

Stone Roam retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Security

Stone Roam uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and Stone Roam cannot guarantee absolute security.

13. International transfers

Because Stone Roam operates an international e-commerce business and uses third-party service providers, personal information may be processed or stored outside the customer's state, province, or country.

Where personal information is transferred internationally, Stone Roam takes steps required by applicable law concerning such transfers and the protection of personal information.

14. Children's privacy

Stone Roam's website is not intended to knowingly collect personal information from children in circumstances where applicable law prohibits such collection.

If a parent or legal guardian believes that a child has provided personal information contrary to applicable law, they may contact contact@stoneroam.com.

15. Changes to this Privacy Policy

Stone Roam may update this Privacy Policy from time to time to reflect changes in its practices, technology, services, or applicable legal requirements.

The updated version will be posted on stoneroam.com with the applicable effective date.

16. Contact

Stone Roam
Website: stoneroam.com
Email: contact@stoneroam.com