Return and Refund Policy

Stone Roam
Website: stoneroam.com
Support email: contact@stoneroam.com
Card statement descriptor: Stone
Currency: USD and CAD
Markets served: United States and Canada

1. Refund period

Stone Roam accepts refund requests submitted within 30 days from the date the order was delivered.

To request a refund, the customer must contact contact@stoneroam.com within this 30 day period and provide the order information and any information reasonably necessary to review the request.

2. Refund eligibility

Refund requests are reviewed individually based on the circumstances described by the customer, the order information available to Stone Roam, and applicable consumer protection laws.

Where applicable, Stone Roam may request photographs or other information reasonably necessary to evaluate the request.

Nothing in this policy limits any non-waivable consumer rights available under applicable federal, state, provincial, or other applicable law.

3. No physical return required

Stone Roam does not require customers to physically return products as part of an approved refund.

If a refund is approved, Stone Roam will provide instructions regarding the product. Unless otherwise required by applicable law or specifically instructed by Stone Roam, the customer may keep or dispose of the product and does not need to send it back to Stone Roam.

Customers should not send products back unless Stone Roam specifically instructs them to do so.

4. Refund method

Approved refunds are issued to the original payment method used for the purchase.

The refund is normally processed within 5 to 10 business days after approval. The time required for the refund to appear on the customer's statement may vary depending on the customer's bank, credit card issuer, payment provider, or financial institution.

The transaction may appear on the customer's payment statement under the descriptor Stone.

5. Order cancellations

If a customer wishes to cancel an order before shipment, the customer should contact Stone Roam as soon as possible at contact@stoneroam.com.

Because orders may enter fulfillment shortly after purchase, cancellation requests cannot be guaranteed once processing has begun.

Where an order cannot be canceled because fulfillment has already begun, the customer may submit a refund request in accordance with this policy and applicable law.

6. Non-waiver of statutory rights

This policy is intended to establish Stone Roam's commercial refund procedure and does not exclude, restrict, or replace any consumer rights that cannot legally be waived under applicable law.

Where applicable law provides a consumer with a mandatory refund, cancellation, replacement, warranty, or other remedy, those rights remain unaffected.

7. Contact

For refund requests and questions concerning this policy:

Stone Roam
Website: stoneroam.com
Email: contact@stoneroam.com
Card statement descriptor: Stone